Languages offered: English, 简体中文 and español de Latinoamérica.

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The primary role of facility managers is to manage/oversee an operating facility. To do this, facility managers must have a working knowledge of building systems, structure, interiors and exteriors and grounds so the facility and all of its required systems function efficiently, reliably, safely, securely and in a manner consistent with existing regulations and standards. In addition, the various aspects of operations and maintenance (O&M) are constantly changing due to wear or deterioration, new regulations or requirements, operational modifications, occupant expectations, and many other individual but interrelated circumstances. Managing a facility means continually managing change.

Learning Objectives:

After you complete this course, you will be able to:

• Identify the role of operations and maintenance in FM.
• Identify deficiencies in building structures, exteriors, systems, interiors, and grounds and the associated health, safety, security and environmental considerations.
• Describe the elements associated with the acquisition, installation, maintenance, operation, and replacement of assets related to facility management.
• Outline the process for determining and monitoring occupant service performance expectations.
• Outline the processes for developing occupant service specifications, selecting service providers, negotiating service level agreements, monitoring performance, and resolving contract disputes.

*All course materials included online.  Optional printed materials available for purchase.

This course consists of the following chapters:

• Introduction to Operations and Maintenance
• Assess and Inspect Facility Needs
• Manage, Oversee, and Monitor O&M of Building, Systems, and Equipment
• Manage, Oversee, and Monitor Occupant Services

Each module of the FMP contains the following:

• Access to interactive online study tools
• Pre-tests, chapter quizzes, case studies
• e-Flashcards and Facility Management glossary
• Access to online final assessments at the end of each module

International Facility Management Association (IFMA) is accredited by the International Association for Continuing Education and Training (IACET) and is authorized to issue the IACET CEU.

• Contact:
  my.ifma.org/helpdesk